Explain your situation: let them know what ProduKey reports: maybe even the last 5 characters in Belarc if they are different than ProduKey. If unsuccessful, call Microsoft 80 or 88. Hopefully it will get you to the point where you can re-install it on your computer. I am noticing that the way the product was sent in the mail has the product key seems to be under the mailing label. I have put off installing the product until recently. Unfortunately I don’t recall the steps you need to follow through but If you can get through the process chances are Microsoft’s assigned product key will be different than your purchased product key. I purchased Microsoft office professional plus 2013 and Project 2013 thru an employee offer from AT&T. Even if you hadn’t used a Microsoft account and/or didn’t purchase it through the store, try anyway. If you have a Microsoft account, try this. In 2017 he had to re-install it and the following recommendation worked for him. I had used my Microsoft account to purchase it through the store. I installed Microsoft Office Home & Business 2013 in 2015 on a laptop I gave my son.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |